Privacy Policy

Last Updated 2023
Marubeni-Itochu Tubulars Oceania Pty Ltd. (hereinafter referred to as “MITO”) complies with globally recognised privacy regulations and laws, including but not limited to the General Data Protection Regulation (GDPR) and local privacy laws in your jurisdiction (Privacy Laws), and recognizes that proper management of personal information is a part of ordinary commercial compliance activity expected of a business of its kind. This Privacy Policy sets out MITO's privacy obligations to you and explains the types of personal information that we may collect, hold, use and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
What personal information we collect and store: MITO collects personal information from our clients. The types of personal information that MITO has collected from our clients over the past 12 months and that we may collect in the future are your name, email address, phone number, company name to which you belong, country where you are located, and your terminal identification information.
Your terminal identification information is necessary for the improvement of MITO's goods and services, and does not affect your individual rights and interests.
The purposes for which we collect, hold, use and disclose personal information: All personal information collected by MITO is solely used for our business functions and activities. It may be used for the following purposes and on the following legal bases:
  1. Processing is necessary for
    • Performance of a contract to which the data subject is a party.
    • Responding to your requests, enquires and/or complaints.
    • Maintaining your account details.
    • Providing you with our products or services that you have requested.
    • Providing you with any communications in which we think you might be interested, or which you have requested.
    • Letting you know about developments in our procedures, products, services, activities and programs that might be useful to you.
  2. To provide your personal information to third parties such as group companies. Based on the consent of the data subject
    • For improvement of goods and services through analysis of browsing history of the website.
MITO will take reasonable steps to ensure personal information that it keeps is accurate, up-todate and relevant to the purposes for which it is to be used
MITO will never provide or disclose personal information to third parties without person's prior consent except in cases permitted under applicable laws and regulations.
How we collect and securely store personal information? Personal information may be collected by MITO by way of provision of personal information by individuals via phone, emails, online contact forms, user-generated content.
Please note that where the provision of personal information is a statutory/regulatory or contractual requirement, or a requirement necessary to enter into a contract, you are obliged to provide such personal information. In the absence of the provision of such personal information, we may not be able to provide you with the products or services that you have requested.
MITO takes all reasonable steps to protect your personal information from loss, misuse or unauthorised disclosure, modification or destruction. MITO's code of conduct and information security policies prohibit employees from looking at, recording or disclosing personal information about you except in course of performance of their duties. Security measures include (but are not limited to):
  • Limiting access to the information we collect about you to a “need-to-know” basis
  • Requiring any third-party providers to have adequate security measures.
  • Limiting physical access to our premises and putting in place other physical, electronic, and procedural safeguards in line with industry standards
  • Establishing internal management rules for handling of personal information applicable to each stage of acquisition, use, storage, provision, deletion/disposal, etc., regarding handling methods, responsible persons/persons in charge, and their duties.
Direct Marketing: MITO will only engage in direct marketing practices in accordance with the law. You may contact at any time to request that you no longer desire to receive any marketing information from us.
Disclosure and retention of personal information: As part of providing our services, MITO may disclose your personal information to third parties including group companies of MarubeniItochu Steel Inc. (the parent company of MITO) as described in the table below, suppliers and contractors of services such as developers who build or maintain the website, banks or other financial institutions, customers, our professional advisers and our external service providers that provide services such as web analytics services or cloud computing platform to us including those described in the table below. In these cases, MITO expects these organisations to protect the privacy of that personal information.
Name of Recipient Country of Recipient Contact Information Purpose of Processing Method of Processing Type of Personal Information Method of exercising rights
MISI's Group Companies
For details, please see the following links: Same as “The purposes for which we collect, hold, use and disclose personal informati on” above Storage, use, processing, transmission, provision, disclosure, deletion Same as "What personal information we collect" above Contact “Contact Informati on”
Inosoft Trans Sistem Same as above Same as above Same as above Same as above Same as above
MITO has disclosed your name, email address, phone number, company name to which you belong, and country where you are located, your terminal identification information to MITO's group company and MITO's business partner over the past 12 months for the purposes described in “The purposes for which we collect, hold, use and disclose personal information” above.
MITO may provide personal information to our Group companies overseas (referred in the table above). In this case, our Group companies will take the necessary measures for the transfer outside of the country in accordance with the laws and regulations of each country. Some of the overseas Group companies that receive personal information are located in third countries that are not sufficiently certified by the Personal Information Protection Commission, but our group companies have concluded data transfer agreements with group companies that share such information in order to protect Personal information at an adequate level. In this case, our group companies will take the appropriate safeguards necessary for international data transfer such as the EU standard contractual clauses. Please refer to this link for the EU standard contractual clauses.
We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, Work, Health and Safety Investigations or where we are otherwise permitted by the Privacy Laws and/or other applicable laws and regulations or authorized by you.
MITO's digital information is stored on secure servers on a third-party cloud. MITO takes all reasonable steps to ensure that it deals with reputable entities for the purposes of securely storing personal information.
MITO only retains personal information for minimum periods required by law and/or our business operations. Otherwise, MITO will take reasonable steps to securely destroy or permanently de-identify the personal information.
Website Browsing Links to other websites: Accessing the Pipesales website will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.
Sales or Sharing of Personal Information: Like most companies, MITO allows certain thirdparty advertising partners to place tracking technology such as cookies and pixels on our website. This technology allows these advertising partners to receive information about your activities on our website, which is then associated with your browser or device. These companies may use this data to serve you more relevant interest-based ads as you browse the internet. Except for this sharing, MITO does not sell or share any of your information. MITO has no actual knowledge of any sales or sharing of Personal Information of minors under 16 years of age.
Cookies Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Please refer to the Cookie Policy for more information on cookies and similar technologies used by MITO.
Notifiable Data Breaches: MITO complies with the amendments to the Privacy Laws in relation to notifiable data breaches and has an updated plan to ensure compliance with the new requirements, including notification of the Australian Information Commissioner and affected individuals of certain types of data breaches, and can promptly respond to any suspected data breaches. A notifiable data breach happens when there is unauthorised access to, unauthorised disclosure of, or loss of, personal information which is likely to result in serious harm to the individual to whom the information relates.
How may you access and correct your personal information? When a person wishes for the disclosure of his/her information in connection with personal data retained by the Company, the Company will respond to such a request after verifying the identity of the requester (or his/her agent).
However, when disclosing personal information is likely to harm the life, body, property, or other rights or interests of the person or third parties; or disclosure is likely to seriously impede the proper execution of the business of the Company; or disclosure violates other laws and regulations, all or a portion of the information may not be disclosed.
We endeavour to ensure that the personal information we hold about you is accurate, complete and up to date. Please contact MITO if you believe that the information, we hold about you requires correction or is out-of-date. We will endeavour to respond to written requests within 30 business days after a request is received by us.
Rights of individuals: Individuals may have rights under the Privacy Laws including the right to access and correct their personal information as mentioned in “How may you access and correct your personal information?” above. Although the contents of individual rights varies by the applicable Privacy Law, the examples of such rights are as follows:
  • Right of confirmation (to confirm whether or not Personal Information concerning the user is being processed),
  • Right of access (the right to request what Personal Information is stored about the user and obtain a copy of that said information),
  • Right of erasure (the right to request that any Personal Information concerning the user be erased without delay when no longer required, or when the user withdraws consent),
  • Right of rectification and addition (the right to rectify any inaccurate information and to add any missing information concerning the user),
  • Right of portability (the right to receive the Personal Information concerning the user, which was provided to us, in a readable format),
  • Right to object (the right to object the processing of the Personal Information concerning the user unless we can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights, and freedoms of the user/data subject, or for the establishment, exercise or defence of legal claims),
  • Right to request for suspension of use or deletion of personal information or suspension of provision to a third party;
  • Right to withdraw consent at any time if the personal information is collected based on consent;
  • Right to opt out from having personal information sold or shared to third party if you can opt out;
  • Right of restriction of processing (the right to restrict processing where the accuracy of the Personal Information is contested by the user/data subject for a period enabling the controller to verify the accuracy of the Personal Information; or the processing is unlawful and the user/data subject opposes the erasure of the Personal Information and requests instead the restriction of their use instead; or we, the controller, no longer need the Personal Information for the purposes of the processing, but they are required by the user/data subject for the establishment, exercise or defence of legal claims); and Right of no retaliation following opt out or exercise of other rights:
    1. Denying goods or services to the consumer;
    2. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
    3. Providing a different level or quality of goods or services to the consumer;
    4. Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services; or
    5. Retaliate against an employee, applicant for employment, or independent contractor for exercising their rights.
In regard to the exercise of the above rights concerning personal information held by MITO, please send identity verification documents (copy of driver's license, passport, insurance card, etc.) to the following address by mail:
Individuals located in California can exercise the right to opt out of the sale or sharing of your personal data to third parties through the “Do Not Sell or Share My Personal Information”.
Making a complaint: If you believe that MITO has breached one or more of its privacy obligations, your complaint (including a summary of the privacy concern or alleged breach and copies of any relevant documentation) shall be addressed to one of the contacts provided in MITO Details section below. MITO will investigate the complaint and will endeavour to respond to you within 30 business days. MITO will take immediate steps to redress proven privacy concerns or breaches.
Lodging a complaint with the supervisory authority - personal information:
If your complaint originates from Australia and you do not receive a response from MITO after 30 days or if you are not satisfied with the response, you can then lodge a complaint with the OAIC (telephone: 1300 363 992 | at
If your complaint originates from the EU or the UK, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes this Regulation. The supervisory authority with which your complaint has been lodged shall inform you on the progress and the outcome of the complaint. To find the supervisory authority in EEA countries, please visit (link). To access the supervisory authority in the UK (the Information Commissioner's Office (ICO)) please visit (link).
Access to this Policy: This policy can be viewed at our website at Alternatively, you can request a copy of this policy using our contact details below.
Updates: We may periodically update this policy without prior notice to you to reflect changes in our information practices or relevant laws. We will post the update policy on this website and indicate at the top of this policy when it was last updated.
Company Details
Marubeni-Itochu Tubulars Oceania Pty Ltd.
Address: 9/5 Mill Street Perth, WA 6000 AUSTRALIA
Representative: Gary Tan